FREQUENTLY ASKED QUESTIONS
ALL PRODUCTS
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How do I place an order?
Add the item to cart and continue to check out entering all necessary information including contact information, current mailing address and payment method.
When will my order arrive?
Orders will be shipped promptly, usually within 1-2 weeks and after payment clears.
What shipping method do you use?
Michelle Elayne, LLC., uses USPS, UPS and Fedex. Art prints and original art require a signature for delivery.
Do you ship worldwide?
Yes. If you are ordering outside the USA additional import taxes may apply as per your country’s customs guidelines.
Are the art prints signed?
All art prints are hand-signed by the artist and come with a certificate of authenticity.
Do you offer a return policy?
No. Please choose your art and items carefully.
Can I get a discount for a bulk purchase?
Please contact Michelle Elayne at info@michelleelayne.com.
How do I know when a new art release will occur?
Please sign-up for Michelle Elayne’s emailed newsletter for original art and print releases, newly added products, gallery shows and more.
ART
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What size are the prints?
Varied. The print art is the actual size of the original art. You can see the sizes when ordering.
What quality are the prints?
Michelle takes great steps to insure the printed art is of good quality. It is a multi-step process and quality control is met.
Why are some prints and originals of similar size but priced at such different prices?
Stippling is a very time consuming process. Michelle charges based on the hours needed to complete the piece as well as the technicality of the piece. Some pieces are also in higher demand and the prices will reflect that.
Will you sell out of the prints?
Michelle may choose to retire a piece of art. That is at the artist’s discretion.
What materials are the fine art prints made from?
Michelle Elayne uses a high quality, acid-free water color paper and archival ink. All prints come with a certificate of authenticity and are individually wrapped.
ORIGINAL ART
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Can I see additional photos of the work of art I wish to purchase?
If you are interested in an original piece of Michelle Elayne’s art and would like to see additional photos or have additional questions, please contact: info@michelleelayne.com.
Can I commission a carved antler or original drawing?
Michelle occasionally accepts a private commission. It is rare. Please feel free to contact the artist at info@michelleelayne.com if you are inquiring.
What materials are used in your original stippled art work?
Michelle is currently using Arches Watercolor 640gsm cold pressed paper. She uses high quality, non-smearing ink and a Rotring Radiograph pen. The artist reserves the right to change the materials she uses at any time.
How do you ship original art?
Original art is packaged securely in either wood or cardboard with proper shipping materials. All original art is insured for the purchase amount and will require a signature upon delivery.
ANTLER CARVING
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Why are the carved antler pieces available only once?
Each carved antler is unique and difficult to produce. Michelle makes several carved antlers per year and they are usually purchased quickly.
Can I be on a waiting list for a carved antler?
Currently, Michelle is not taking reservations for her carved work. They are in high demand and are available for a first-come, first-serve basis. If you are interested in her carved works and release dates, please join her mailing list.
How many carved antlers is Michelle creating per year?
That is up to the artist. Currently Michelle is working on an “In tandem” series in which her carved antlers work hand-in-hand to tell a story with her stippled piece of art. Since both are time consuming, the artist is able to produce several per year and at her discretion.
What type of material is used to create the carved antlers?
Michelle uses grade “A” naturally shed moose paddles and horns to create her carved works.
Where do the antlers come from?
The antlers are usually purchased from Alaska and Canada. The size of the paddles are generally larger than paddles found in the Continental USA. The antlers are carved from naturally shed moose paddles as well as deer and elk horns. No animals are hurt in the process.
CHARITY
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What organizations does Michelle Elayne donate to?
Michelle has a heart for service and money goes back to various charities, organizations and sometimes individuals that she believes in. The charities and people change according to what she feels is the calling at the moment. She believes that her art not only has to tell a story but that it can be a catalyst for change and the greater good.
Please direct all other art related questions to: info@michelleelayne.com